Accessibility

This accessibility statement applies to cnwl.ac.uk, as well as our enrolment and application portals.

This website is run by United Colleges Group. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware of some issues that may affect the accessibility of some parts of the website:

  • some of our forms will be difficult to complete using a screen reader
  • videos are missing audio description
  • the enrolment form does not reflow to a single column
  • some aspects of our online forms will be difficult to navigate with a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email marketing@cwc.ac.uk

We’ll consider your request and get back to you within 15 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact marketing@cwc.ac.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

United Colleges Group is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Our websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Multimedia content

Videos on our website are missing audio description and/ or text transcript so some of the content is not accessible to blind people. This fails WCAG success criteria 1.2.3 (Audio Description or Media Alternative (Prerecorded)) and 1.2.5 (Audio Description (Prerecorded)).

We plan to produce new videos that have both text and audio description. These will be available on the website by September 2022.

Page structure

On the enrolment form, some content does not reflow when viewed at high browser magnification, which means people with visual impairments may be unable to access some content. This fails WCAG success criterion 1.4.10 (Reflow).

We plan to fix these reflow issues by September 2022.

Our web pages are currently missing a lang attribute so some screen reader users may have issues using our site. This fails WCAG success criterion 3.1.1 (Language of page)

We plan to add a lang attribute to our web pages by September 2022.

Navigation, links and buttons

The focus order through the main menu is not logical, which may affect some people as they navigate through the links. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order)

We plan to change the focus order through the main menu to ensure it is logical and efficient by September 2022.

The ‘i' icon within the enrolment form is currently not keyboard operable so will be inaccessible to keyboard users. This fails WCAG success criterion 2.1.1 (Keyboard).

We plan to include this icon in the keyboard tabbing order by September 2022.

Some of our buttons, for example the shopping basket icon, are missing programmatic labels so will be announced in an unhelpful way by a screen reader. This fails WCAG success criterion 4.1.2 (Name, Role, Value).

We plan to add programmatic labels to all buttons by September 2022. Any new buttons will be added with programmatic labels as standard.

Interactive forms

Some forms field are missing programmatic labels, or the labels are not associated with the interactive page element, so the labels are not announced in a useful way by a screen reader. This fails WCAG success criteria 4.1.2 (Name, Role, Value), 1.3.1 (Info and relationships) and 3.3.2 (Labels or Instructions)

We plan to add programmatic labels to our form fields by September 2022. Any new forms will be developed with appropriate labels.

The error messaging on our forms is not announced by the screen reader so blind users will be unaware an error has occurred. This fails WCAG success criterion 4.1.3 (Status Message).

We plan to make the error messaging assertively announced by September 2022.

A number of parsing errors having been identified on our website that might interfere with how assistive technology works with the website. This fails WCAG success criterion 4.1.1 (Parsing).

We plan to resolve all serious parsing errors by September 2022.

Preparation of this accessibility statement

This statement was prepared on 14th June 2022. It was last reviewed on 14th June 2022.

This website was last tested on 23rd December 2021. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.